Commercial International Bank Kenya
The Bank to Trust

Who We Are      Vision      Mission      Values

ABOUT CIB

Who We Are

Welcome to CIB Kenya Limited

The Bank to Trust

Established in 2017, Commercial International Bank (CIB) Kenya Limited (formerly Mayfair Bank Limited) is a private commercial bank in Kenya, licensed by the Central Bank of Kenya. Headquartered in Westland’s, Nairobi, the bank offers a comprehensive suite of financial solutions tailored to meet the evolving needs of individuals, businesses, and institutions. Notably, CIB Kenya leverages the extensive experience and expertise of its parent company, the leading Egyptian private sector bank, Commercial International Bank (CIB). This strategic partnership empowers CIB Kenya to deliver exceptional banking services while fostering a forward-thinking approach to the Kenyan market.

A Dynamic History and a Clear Vision:

CIB Kenya boasts a dynamic history, evolving from a local institution to a fully-fledged subsidiary of a leading Egyptian bank. Established in June 2017 under the name Mayfair Bank Limited, CIB Kenya received its banking license and began serving customers in August of that same year. In December 2019, the Commercial International Bank (CIB) of Egypt initiated the process of acquiring a controlling interest in Mayfair Bank. This strategic move marked CIB’s entry into the Kenyan market and signaled its confidence in the country’s economic potential. The acquisition progressed in stages, with CIB Egypt securing a 51% stake in Mayfair Bank in April 2020 after obtaining necessary approvals from regulatory bodies and shareholders in both Kenya and Egypt. The year 2023 witnessed a significant milestone for CIB Kenya. In January, CIB Egypt completed the acquisition process by purchasing the remaining 49% stake in Mayfair CIB Limited. This full ownership marked a new chapter for the Kenyan bank, solidifying its position as the first fully owned subsidiary of CIB Egypt and anchoring the Egyptian bank’s regional presence. Following this acquisition, Mayfair CIB Kenya Limited officially rebranded as CIB Kenya, reflecting its new identity within the CIB group. Learn more about us below.

Our Vision and Mission

About Us-Vision

Vision

To be at the forefront of change, building for the future, and turning aspirations into reality.

Mission

To transform traditional financial services into simple and accessible solutions by investing in people, data, and digitalization to serve tomorrow’s needs today.

About Us-Mission

Our Values

People are the cornerstone on which our bank is built brick by brick, byte by byte, transaction by transaction, day in and day out. At tellers’ counters and in our operation centers, in conversations with large corporate clients and fresh graduates entering the workforce, our people are helping Kenyans chart their financial futures. As they do so, every one of them plays a role in creating value for all our stakeholders, from our clients to our shareholders and the communities in which we do business.

This is the cornerstone of our success: banking is fundamentally a people business, and our talented employees are the people who are building the bank of the future and leading the conversation about our industry’s role in building a stronger nation.

Our staff know they are not alone; our management leads by example, and all who work at CIB Kenya embody our core values. These core values underline how CIB Kenya employees work together to deliver effective results for our customers and community.

Putting our customers first, we lead the market with agility and integrity.

Customers First

  • We listen proactively to our customers to understand their needs and expectations.
  • We incorporate customers’ voices into new product and service developments.
  • When serving our customers, we go above and beyond.
  • We optimize our processes to provide our customers with the best value and a seamless experience.
  • We measure and benchmark customer engagement KPIs, which we then integrate into our leadership evaluation.

Lead The Market

  • We strive to offer the best products and the highest quality service.
  • We aim to invest further to strengthen and enhance our market position.
  • We provide an environment for our employees where everyone can give their absolute best.
  • We train and equip our employees to be best prepared for a constantly evolving financial service market.
  • We are a role model in implementing national initiatives and regulatory guidelines.

Agility

  • We embrace a changing market environment and respond decisively and swiftly.
  • We release new products and pilots quickly in order to test and optimize them in a real-world setting.
  • We are open to trying new things, but we are rigorous in evaluating their success and happy to accept mistakes.
  • We collaborate proactively within cross-functional teams and limit vertical hierarchies to a minimum.
  • We leverage technology to support, facilitate and automate our processes and time to market.

Integrity

  • We hold ourselves accountable to a higher standard of responsibility.
  • We are doing the right thing, even if it is commercially less attractive.
  • We communicate clearly what we can deliver, and we keep our word.
  • We do things right and create solutions that work.
  • We fully comply with all regulatory and compliance standards and apply zero tolerance to misconduct.
WE CARE

Our dedicated team is committed to meeting
your needs

Online

Chat with our digital assistant or reach out on social media.

On phone

For support or immediate critical feedback.

In Branch

Our trained team is here to help you get the service you need.