CONTACT US
How to get in touch
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On the phone
For any enquiry, including emergencies such as cards closure or immediate critical feedback please contact us on our 24/7 Call Center at +254 703 053 100
Lost a Card
Login to Mobile Banking App
-> Select Cards
-> Choose the lost card
-> Block the card using Card Management Menu
OR
Call us urgently at +254 703 053 100
Visit Us
Visit your nearest branch to get a more personalized service with our branch representatives.
Whistleblowing Report Form
This channel is strictly for reporting unlawful or unethical practices, including but not limited to theft, embezzlement, fraud, bribery, corruption, harassment, discrimination, conflicts of interest, and breaches of anti-money laundering or other regulatory laws. For service-related concerns or general complaints, please use the official complaint channels to ensure your issue is appropriately addressed.
Contact us through:
- Submitting a report through our online whistleblowing form
- Sending an email to whistleblower@cibke.com
- Calling the CIB whistleblowing hotline Monday to Friday from 9:00 am to 5:00 pm at +254 709 063 633
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Ways to bank
Visit our ways to bank page to get all information you need on the various services that CIB provides.
Branch Locator
Visit our branch locator page to access the different CIB Kenya branches from the map.
Media
Visit our media center to get news articles, blog posts and the latest information about whats going on at CIB.